Return & Refund Policy

Last Updated: October 16, 2026

Thank you for shopping with Dearly Wild! We want every order to bring a little happiness to your day. Please review our return and refund policy before making a purchase.

1. Made-to-Order Products

Many Dearly Wild products are created especially for you after your order is placed through our print-on-demand production partners.

Because these products are made to order, we generally do not accept returns or exchanges for:

Changes of mind or personal preferences
Incorrect sizes, colors, or product options selected at checkout
Accidental purchases
Products that meet their descriptions but no longer suit your preferences

Please review product descriptions, size guides, and order details carefully before completing your purchase.

This policy does not affect your rights under applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of delivery.

Email info@dearlywild.com with:

Your order number
A brief description of the issue
Clear photographs showing the problem and, when relevant, the packaging

We will review your request and work with our production partners to determine an appropriate resolution.

Depending on the circumstances, we may offer a replacement, refund, or another appropriate remedy at no additional cost to you.

The 30-day reporting window does not limit any rights or remedies available under applicable law.

3. Order Cancellations and Changes

We begin preparing orders for production as quickly as possible.

If you need to cancel or modify an order, please email info@dearlywild.com as soon as possible.

We will try to accommodate your request before production begins, but cancellations or changes cannot be guaranteed once an order has entered production.

If we are unable to fulfill your order, we will contact you regarding available options, including a refund where appropriate.

4. Refund Processing

When a refund is approved, it will generally be issued to the original payment method.

Processing times may vary depending on your payment provider or financial institution.

We will notify you when your refund has been processed.

5. Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact info@dearlywild.com.

We will investigate the shipment with the carrier and our fulfillment partners and help determine the appropriate next steps.

If an order is lost, cannot be fulfilled, or is not delivered as required by applicable law, we will provide the appropriate remedy.

6. How to Contact Us

If you have any questions about returns, refunds, cancellations, or an order you received, please contact:

Dearly Wild
Email: info@dearlywild.com
Website: www.dearlywild.com

We appreciate your support and are committed to making your shopping experience as lovely as possible.

Soft at heart. Wild by nature.